Who we are

Pangaea Limited, company number 441952, registered office address: Elysium House, Ballytruckle, Waterford, Ireland.

Our Agreement with You

Our Agreement with you sets out what you are legally entitled to expect from us when you buy a place on one of our conferences or tours (the “Events”).

1. Your Events Booking

Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be at least 18 years old to book as the lead name and attend an Event. If you are under 18 years old, an adult must accompany you. There may be other restrictions on some offers, but these are explained in the details of those offers.

When you ask for your booking to be confirmed, we will confirm the booking there and then, and set aside a place for you. Next, we will send you a Confirmation Email by email within 14 days. If there is any change to any of the details discussed at the time of booking, before the Confirmation Email is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Confirmation Email is not correct tell us immediately. If there is an obvious error on the Confirmation Email we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the Confirmation Email or, if your Event is within 7 days, no later than 24 hours before the Event.

2. The Price You Pay

All prices we advertise are accurate at the date published, and once you have booked and paid in full we will not increase the price unless absolutely necessary. An increase in price will only occur if there has been an increase in transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations or government action.

3. If we cancel your booking

We aim to provide the Event as booked. But if, for example, there are not enough people booked on the Event, we may cancel it. We reserve the right to cancel the Event in any circumstances but if we cancel the Event you can either have a refund or accept a replacement booking on another Event from us of equivalent or closely similar standard and price (if one is available). We will always refund the difference in price if the replacement Event is of a lower price.

4. If we change your booking details

We hope that we will not have to make any change to the Event but, because our Events are planned a number of months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. If your booking includes accommodation, a change may include moving you to another hotel. If we do, we will attempt to secure accommodation of equivalent or closely similar standard and price.

We will let you know about any important changes when you book. If you have already booked, we will let you know as soon as we can if there is time before the Event. Flight timings shown by us are for guidance only and may change. If your booking includes a flight, your actual flight timings will be shown on your ticket (including any e ticket itinerary), which you should check carefully as soon as you receive it.

We will send an email with final details of the Event schedule approximately 7 days before the start of the Event. This will show the latest planned timings. It is your responsibility to check the details on this email prior to the start of the Event.

Important note - events beyond our control

Although we will do our best to assist you should they occur, we are not responsible, and cannot be held liable, if events beyond our control occur. Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport, including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events and any act which leads the State Department to advise against non-essential travel to the destination area.

5. Suitability of Events

A number of Events include tours of undeveloped real estate and/or construction sites. These Events may not be suitable for the elderly or infirm, or those in wheelchairs. When booking an Event, you are responsible for checking that the Event is suitable for all members of your group.

6. Our responsibility for the Event

We will arrange for you to receive the services that make up the Event. These services will be provided either directly by us or through independent suppliers contracted by us. Unless we are only acting as a booking agent (we will tell you if we are), we are responsible for making sure that each part of the Event you book with us is provided to a reasonable standard and as was advertised by us (or as reasonably changed by us).

We are only responsible for the services that make up the Event. If, for example, your booking does not include accommodation or transport, we are not responsible for any loss or inconvenience caused by your accommodation or transport. For example, if your booking is for a Pathfinder tour and you book the flights yourself, we will not be responsible for refunding you the cost of the tour if your flight is cancelled or you miss your connections. Likewise, if, in the unlikely circumstance that the Event is cancelled, we will not be responsible for refunding you the cost of your flight or accommodation.

We have taken all reasonable care to make sure that all the services which make up the Events advertised by us are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the US, Ireland and the UK.

7. Real Estate/Advice

We require developers and projects to meet basic criteria before we bring these opportunities to your attention. Although we believe developments that meet our criteria are quality projects and we have confidence in their completion and ongoing management, this should not be construed as a guarantee by us. We strive to find and provide our readers with all the available information on the projects which allow them to perform their own complete due diligence. We strongly recommend you use qualified legal professional to help with any real estate transaction.

Should you decide to purchase a property from one of the projects we cover, we may receive a fee from the developer.

Any and all communications from our employees should not be considered personalized investment advice. Although our employees may answer your general customer service questions, they are not licensed under U.S. securities laws to address your particular investment situation. No communication by our employees to you should be deemed as personalized investment advice

Your Agreement with Us

8. Your contract

By asking us to confirm your booking, you are accepting that the terms of this Agreement (and the conditions of any contract made with your suppliers) applies to your booking and, if included in the cost of the Event, your travel arrangements. You also consent to our processing personal information about you and other members of your party. Your contract with us is subject to the laws and jurisdiction of the Republic of Ireland.

9. Contact details and paying for your travel arrangements

You will be required to provide us with up to date contact details of, and pay in full for, each person when you book.

If your contact details change after you make your booking, it is your responsibility to provide us with up to date details. Occasionally flight and accommodation details change after a booking has been made and we may need to contact you to advise you of the new arrangements. If we are unable to contact you because you did not provide us with up to date contact details, we will not be responsible for refunding you the cost of the Event and/or your flight or accommodation.

10. If you change your booking

1. Name change, and or departure details such as date and time changes are not always allowed by airlines and other transport providers whenever they are made. Whilst we will do our best to change the details of the booking, please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.

2. Some types of accommodation are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge.

3. In relation to Pathfinder tours, you may transfer your booking to another person provided:

• you email us authorising us to make the transfer; and
• the person to whom you transfer your booking emails us to confirm they accept the transfer, will comply with all the terms of the existing booking and the terms of our Agreement.

4. In relation to other Events, and subject to sub-clause 10.1 above, you may transfer your booking to another person provided you meet the following conditions:

• you email us authorising us to make the transfer;
• the person to whom you transfer your booking emails us to confirm they accept the transfer, will comply with all the terms of the existing booking and the terms of our Agreement;
• we will also charge amendment fees in accordance with section 10.1 above. This will be added to the new Confirmation Email issued to that person; and
• you cannot transfer a tour booking within 14 days of departure.

11. If you cancel your booking

Every once in a while, we understand that you may need to postpone or cancel your tour reservation due to unforeseen circumstances. Because we must cover the costs associated with the tour well in advance of any tour date, we will be happy to refund your reservation fees minus those incurred costs. Or, if you prefer, we can apply your tour fees to a future tour of your choosing.

If you want to cancel your reservation, you must advise us in writing by email. The email must be sent by the lead name on the booking. Once we receive your cancellation request, we will refund your reservation fee according to the following schedule:

30 or more days prior to the beginning date of the Event: Full Refund
29 -15 days prior: 90% Refund
14 - 7 days prior: 75% Refund
6 - 0 days prior: 50% Refund

If a flight is included in your booking, we cannot give you any refund until we have received your old travel documents, including tickets. Please return them to us immediately.

Please note that for certain travel arrangements e.g. coach tours and many scheduled transport providers, the refund rate may be less than those shown above because we have already incurred certain costs. That means that in certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking.

12. If you have a complaint

If you have a complaint about your arrangements whilst away, you must immediately notify us or the supplier of the service in question locally. If we or they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/fax/email and we will endeavour to assist.

If you are still not satisfied on your return home, you must email us or write to us to the address above, within 28 days of returning from the Event. Please write your Event name on your correspondence, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it at the time, then we may not be able to deal positively with any complaint on your return.

13. Conduct while at Events

We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other attendees or is threatening or abusive towards our staff or agents, on the telephone, in writing or in person. If the captain of your flight or cruise ship or any of our local staff believes that you could be disruptive, they can also refuse to let you proceed with your travel arrangements. If this means you are not allowed to board the outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour e.g. the cost of diverting an aircraft or ship to remove you. Criminal proceedings may also be instigated.

We encourage attendees to network and enjoy the Events in a relaxed atmosphere. Customers should not hold themselves out as connected with the Event, Pathfinder, any of its speakers or service providers. Customers should not solicit business from other attendees in a manner which might affect other attendee’s enjoyment of the Event. If we believe that you are holding yourself out as connected with us, or are affecting the enjoyment of others, we will ask you to stop holding yourself out or soliciting for business. If you do not, we reserve the right to remove you from the Event.

14. Your accommodation

The accommodation we arrange for you must only be used by those people named on your Confirmation Email (or on any Amendment Email issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay, except damage caused by persons not known to you. These charges must be met by you and may have to be paid locally.

15. The conditions of your ticket

When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. If your booking includes transportation, you agree that the transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. If we have arranged this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us to provide you with a copy of any of the conditions applicable to your journey. We will tell you the identity of your air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible and no later than at check-in for your flight (or boarding if it is a connecting flight without check-in).

16. Travel Insurance

We strongly recommend that you obtain adequate travel insurance from a reputable provider prior to your departure. Travel insurance may assist you if you are sick or injured whilst abroad and may also cover costs incurred because of cancellations or delays. You should remember however that your insurance may not be valid if you are travelling to a country where the State Department has advised against travel.